Trusty | Frequently asked questions

Frequently Asked Questions

Find answers to common questions about Trusty and how we can help you make your wishes clear for your estate.

General Questions

What is Trusty?

Trusty is a secure app designed to manage your valuables and legacy. It acts as a digital safe, enabling you to track luxury assets, organize estate documents like Wills and POAs, assign heirs, and simplify valuables management in one intuitive platform. Our goal today is to be the trusted way to share your wishes. Our vision long term is focused on simplifying how wealth is understood, protected, and passed on.

How do I get access to Trusty?

You can purchase Trusty on the Apple and Google app stores. Access to Trusty is also available through invite codes, typically offered by estate lawyers, wealth advisors, financial institutions, or insurance providers. Many advisors include Trusty as part of their services, either complimentary or at a discounted rate. Check with your advisor to see if they provide access to the platform.

Are discounts available?

Yes. Trusty partners with estate lawyers, wealth advisors, insurance providers, and other professionals to offer discounted or fully covered access codes. Check with your provider for details and have them contact us.

Who do I contact for support?

Our support team is here to help! Reach out directly through the app or email support@mytrusty.ai

What are the minimum device requirements for Loaded?

Trusty requires iOS 13.0 or later for Apple devices and Android 8.0 (Oreo) or later for Android devices. Ensure your device meets these specifications for the best experience.

How do I reset my password?

You can reset your password by selecting 'Forgot Password' on the login screen. A reset link will be sent to your registered email address.

Features

What types of assets can I track on Trusty?

Trusty supports over 20 categories of luxury assets, including art, watches, motor vehicles, jewelry, wine collections, and more. Estate documents like Wills and insurance policies are also central to the platform, ensuring a comprehensive view of your estate.

How does the AI asset capture feature work for personal assets?

Simply take a photo of your luxury item, and Trusty's AI known as Max will identify, categorize, and organize it within the app, minimizing manual entry. The process is seamless and precise.

Can I track asset valuations?

Yes. Trusty allows you to monitor the value of your assets over time and keep appraisals up to date, ensuring an accurate understanding of your valuables.

How does Trusty simplify document management?

Trusty uses AI-powered tools to create smart summaries of your most important estate documents, such as Wills, life insurance policies, and powers of attorney. The platform also offers a conversational Q&A feature to clarify their details, making complex documents easy to understand.

To make the process even more seamless, the app sends a secure email to your inbox for easy upload. Simply reply to that email with the documents attached, and Trusty will automatically store them securely, summarize their contents, and provide actionable insights. Everything is integrated back into your digital safe for easy access and clear wishes.

Estate Planning

Can I assign heirs to my assets?

Absolutely. Trusty enables you to assign heirs to specific assets directly within the app. You can also add notes or record a video with detailed instructions for each heir.

How does Trusty integrate with my will?

Your digital records in Trusty can complement your legal Will by serving as an addendum. When you assign an Estate Manager, we’ll provide the necessary documentation for your lawyer to incorporate Trusty into your Will, making it binding. Estate Managers can then easily reference the app for clarity and accuracy. While legal recognition may vary by location, using Trusty ensures your intentions are clearly documented, reducing the risk of misinterpretation.

How does the Estate Manager role work?

The Estate Manager is someone you trust to oversee your wishes. Sometimes you may choose the same person filling as your executor or simply a family member like a spouse or child. They gain secure access to the necessary details and ensure your assets are transferred according to your plans.

How does an Estate Manager access the list of assets?

Once assigned, your Estate Manager can request access to the list of assets by emailing estate@mytrusty.ai

They will be required to use their secure access code to validate the request and view the assigned assets. New enhanced features for easier estate management access are coming soon, providing even more control and transparency.

Why not just detail personal asset assignments in my Will?

While you can include personal and luxury assets in your Will, most people update their Wills far less frequently than they acquire new assets. Trusty allows you to keep your asset assignments up to date in real-time. Additionally, once a Will is probated, it becomes a public document. Keeping some asset details outside your official Will, securely managed within Trusty, ensures greater privacy while still providing clear guidance to your estate team and heirs.

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